Privacy Policy

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship with one or more of our staff and clients.

The personal information that we process includes:

• Basic information, such as your name (including name prefix or title)

• Contact information, such as your postal address, email address and phone number(s)

• Financial information, such as payment-related information

• Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically

• Information you provide to us for the purposes of attending meetings and events, including access

• Identification and background information provided by you or collected as part of our business acceptance processes

• Personal information provided to us by or on behalf of our clients or generated by us in the course or providing services to them, which may include special categories of data

• Any other information relating to you which you may provide to us

A number of facilities on our website invite you to provide us with personal information, such as for quotes and email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information, and we only use that information for those purposes.

• We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms or applications.

• We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of providing our services.

• We collect your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from Crow Energy.

• We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources.

We collect and process personal information about you in a number of ways, including through your use of our website and in the provision of services by us.

We use that information:

• To provide and improve this website, including auditing and monitoring its use.

• To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients.

• To provide information requested by you.

• To manage and administer our relationship with you and our clients.

• To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims.

• For the purposes of recruitment.

We use your personal information on the following bases:

• To perform a contract, such as engaging with an individual to provide energy advice or other services.

• To comply with legal and regulatory obligations.

• For legitimate business purposes.

Your personal information will be retained in accordance with our data retention policy which categorises all of the information held by Crow Energy and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements, good practice and Crow Energy’s business purposes.

Any information that you provide to us may be shared with and processed by the team at Crow Energy. We may also share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:

• Our professional advisers and auditors.

• Suppliers to whom we outsource certain support services such as word processing, translation, photocopying and document review.

• IT service providers to Crow Energy.

• Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.

• If in the future we re-organise or transfer all or part of our business, we may need to transfer your information to new Crow Energy entities or to third parties through which the business of Crow Energy will be carried out.

• Crow Energy may use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.

• We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

We use a variety of technical measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.

The General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

• You are entitled to request details of the information we hold about you and how we process it.

• You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation.

• You may also have the right to lodge a complaint in relation to Crow Energy’s processing of your personal information with a local supervisory authority. If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.